Privacy Policy | Spotter

1. Information We Collect

1.1 Information You Provide

Account Information: When you create an account, we collect your name, email address, phone number, and password.

Profile Information: You may provide additional information such as your home address, vehicle details (make, model, license plate number), and payment information.

Communications: When you contact us for support or feedback, we collect the information you provide in those communications.

Business Information: If you're a parking space operator, we collect business details, tax information, and banking information for payments.

1.2 Information Collected Automatically

Location Data: With your permission, we collect precise location data from your mobile device to help you find nearby parking and navigate to reserved spots.

Usage Data: We collect information about how you interact with our Services, including search queries, reservations made, and features used.

Device Information: We collect device identifiers, operating system information, browser type, IP address, and mobile network information.

Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities.

1.3 Information from Third Parties

We may receive information about you from third-party services such as payment processors (Stripe), map services (Google Maps), and social media platforms if you choose to connect your accounts.

2. How We Use Your Information

We use the information we collect to:

Provide and Maintain Services: Process reservations, facilitate payments, and enable communication between users and parking space operators
Personalize Your Experience: Show relevant parking options, remember your preferences, and provide customized search results
Process Payments: Handle transactions securely through our payment processor and manage refunds
Communicate with You: Send booking confirmations, updates, customer support responses, and promotional messages (with your consent)
Improve Our Services: Analyze usage patterns, conduct research, and develop new features
Ensure Safety and Security: Prevent fraud, detect security incidents, and enforce our Terms of Use
Comply with Legal Obligations: Respond to legal requests, protect our rights, and comply with applicable laws

3. SMS/Text Messaging

Spotter uses SMS text messaging to verify your phone number during account registration and password reset.

3.1 Types of Messages

When you create an account or reset your password, we send a one-time passcode (OTP) via SMS to the phone number you provide. These messages are used solely for:

Account Verification: Confirming your phone number when you register for a Spotter account by sending a one-time passcode (OTP)
Password Reset: Sending a one-time passcode (OTP) to verify your identity when you request a password reset

3.2 Consent

By providing your phone number and creating a Spotter account, you expressly consent to receive SMS text messages from Spotter for the purposes described above. Consent to receive SMS messages is not a condition of purchasing any goods or services, though it is required for account verification and password reset.

3.3 Message Frequency

Message frequency varies based on your account activity. You will typically receive an SMS when you register for a Spotter account or request a password reset. You will not receive recurring marketing messages via SMS.

3.4 Costs

Message and data rates may apply.

Standard messaging rates from your mobile carrier apply to any SMS messages you receive from Spotter. Spotter does not charge you for receiving these messages, but your carrier may.

3.5 Opt-Out

You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from Spotter. After opting out, you will receive a confirmation message and will no longer receive SMS messages from us. Please note that opting out of SMS may prevent you from completing account verification.

3.6 Help

For help with SMS messages, reply HELP to any message you receive from Spotter, or contact us at [email protected].

3.7 Phone Number Privacy

We will not share, sell, or rent your phone number to any third parties for marketing or promotional purposes. Your phone number is used exclusively for the account verification and password reset purposes described in this section.

Our SMS messaging is powered by Twilio, a third-party communications platform, which processes your phone number solely to deliver messages on our behalf and in accordance with their privacy policy.

3.8 Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your network carrier and device compatibility.

4. How We Share Your Information

We do not sell your personal information.

We may share your information in the following circumstances:

With Parking Space Operators:

When you make a reservation, we share relevant information (name, vehicle details, reservation time) with the parking space operator to facilitate your booking.

With Service Providers:

We share information with third-party vendors who help us provide our Services, including payment processors (Stripe), cloud hosting providers, email service providers, and analytics services (Google Analytics).

For Legal Purposes:

We may disclose information if required by law, legal process, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers:

If Spotter is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

With Your Consent:

We may share information for other purposes with your explicit consent.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

Remember your login credentials and preferences
Analyze how you use our Services
Provide personalized content and advertising
Detect and prevent fraud

Your Choices:

Most web browsers accept cookies by default. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. Note that some features of our Services may not function properly without cookies.

6. Your Privacy Rights and Choices

6.1 General Rights

Access and Update: You can access and update your account information through your account settings.

Delete Account: You can request deletion of your account by contacting us at [email protected]

Marketing Communications: You can opt out of promotional emails by clicking "unsubscribe" in any marketing email.

SMS Messages: Reply "STOP" to any text message to opt out of SMS communications.

Location Data: You can disable location services through your device settings, though this may limit functionality.

6.2 State-Specific Privacy Rights

California Residents (CCPA/CPRA)

If you are a California resident, you have the right to:

Know what personal information we collect, use, and disclose
Request deletion of your personal information
Correct inaccurate personal information
Opt out of the sale or sharing of your personal information (we do not sell your information)
Limit the use of sensitive personal information
Not be discriminated against for exercising your privacy rights

To exercise these rights, contact us at [email protected]

Other U.S. State Residents

Residents of Colorado, Connecticut, Delaware, Iowa, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Texas, Utah, and Virginia have similar rights under their respective state privacy laws.

Contact us at [email protected] to exercise your rights.

European Economic Area (GDPR)

If you are in the EEA, you have rights under the General Data Protection Regulation (GDPR) including:

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments and audits
Access controls and authentication procedures
Employee training on data protection

Important Notice:

While we strive to protect your personal information, no security system is impenetrable. We cannot guarantee the absolute security of your information. You are responsible for maintaining the confidentiality of your account credentials.

8. Data Retention

We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

Account Information: Retained while your account is active and for a reasonable period afterward
Transaction Records: Retained for accounting and legal compliance purposes (typically 7 years)
Communications: Retained for customer service and quality assurance purposes
Marketing Data: Retained until you opt out or request deletion

9. Children's Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16.

If you believe we have inadvertently collected information from a child under 16, please contact us immediately at [email protected] and we will delete such information promptly.

10. International Data Transfers

Spotter is based in the United States. If you access our Services from outside the United States, your information will be transferred to, stored, and processed in the United States.

By using our Services, you consent to the transfer of your information to the United States and acknowledge that U.S. privacy laws may differ from those in your country.

We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy when transferred internationally.

11. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, or services that are not operated by Spotter. We are not responsible for the privacy practices of these third parties.

Third-Party Services We Use:

Stripe: Payment processing (subject to Stripe's privacy policy)
Google Maps: Location and navigation services (subject to Google's privacy policy)
Google Analytics: Usage analytics (you can opt out using Google's browser add-on)
Twilio: SMS messaging services for account verification and password reset (subject to Twilio's privacy policy)

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons.

We will notify you of material changes by:

Posting the updated Privacy Policy on our website
Updating the "Effective Date" at the top of this policy
Sending you an email notification (if you have an account with us)

Your continued use of our Services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Amerson, LLC

Privacy Team

Email: [email protected]

Support: [email protected]

For privacy-related inquiries, please include "Privacy Request" in your email subject line.

14. California "Shine the Light" Law

California Civil Code Section 1798.83 permits California residents to request certain information regarding our disclosure of personal information to third parties for direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes without your consent.

15. Do Not Track Signals

Some web browsers have a "Do Not Track" (DNT) feature that signals to websites that you visit that you do not want to have your online activity tracked. Our Services do not currently respond to DNT signals or similar mechanisms.